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Last Updated: January 2026

Dhonigame Privacy Policy — How Your Personal Data Is Collected and Protected

When you sign up for a dhonigame account and as you play, various data is generated. This page explains in full — in Bangla — how that data is stored, who can access it, and how it is kept secure.

January 2026 Bangla Version SSL Secured

How We Protect Your Privacy

Six Core Principles Behind Data Protection at dhonigame

SSL Encryption

Every connection on dhonigame is secured with 256-bit SSL encryption. Your login credentials, payment data, and personal details are fully encrypted in transit — unreadable by any third party.

No Data Sales

Dhonigame never sells your personal data to advertisers or third parties. Your name, phone number, and transaction history are never used for commercial purposes.

Secure Servers

Your data is stored in internationally certified, secure data centres, protected by both physical and digital security measures — unauthorised access is effectively impossible.

Minimal Data Collection

Dhonigame only collects the data it needs — nothing beyond what is required to deliver our services. We do not ask for irrelevant personal information.

Independent Audits

Dhonigame's data protection practices are regularly reviewed by independent third-party auditors. Any vulnerabilities identified are addressed promptly.

Your control

You can view, correct, or request deletion of your data at any time. dhonigame believes your data belongs to you.

1. What Information We Collect

Dhonigame collects two types of information from you — what you provide directly, and what is generated automatically through your use of the platform.

Data Type Description Reason for Collection
Identity Information Name, date of birth, national ID number Identity Verification & Age Confirmation
Contact Information Mobile number, email address Account communication & security OTP
Financial Information BKash/Nagad/Rocket number, transaction history Deposit & Withdrawal Processing
Technical Information IP address, device type, browser Security Monitoring & Fraud Prevention
Gaming Data Game history, bet amounts, wins and losses Responsible Gaming Monitoring

Dhonigame does not collect data from minors. If an account is found to have been created by someone under 18 — whether by mistake or using false information — that account and all associated data will be deleted immediately.

No dhonigame staff member will ever ask for your password, OTP, or full payment PIN over the phone or chat. If you receive such a request, please contact support immediately.

2. How Your Data Is Used

Dhonigame uses your data only for specific, defined purposes. It is never used for anything beyond delivering our services.

  • Account Management: To create, verify, and maintain your account.
  • Transaction Processing: To securely process deposits and withdrawals.
  • Support Services: To help resolve your issues and verify relevant information.
  • Security: To detect and prevent fraud, money laundering, and unauthorized access.
  • Responsible Gaming: To identify unusual gaming patterns and provide support to members.
  • Legal Obligations: To meet the requirements of applicable laws and regulatory bodies.
  • Service Improvement: Aggregate (non-personally identifiable) data analysis to improve the overall platform experience.

Dhonigame never shares your information with third parties for marketing or advertising purposes. Should we ever wish to contact you with new promotional material, we will ask for your consent first.

3. Who Your Data May Be Shared With

Dhonigame does not sell your data. However, in limited circumstances, certain information may be shared with specific third parties:

  • Payment Provider: Only the data necessary to process transactions with bKash, Nagad, and Rocket.
  • Game Provider: To manage game sessions with providers such as Evolution Gaming, Pragmatic Play, and Jili.
  • Security Specialists: With cybersecurity and fraud prevention organizations.
  • Legal Authorities: To authorities when required by court order or legal obligation.

Outside of the cases listed above, your data goes nowhere else. Every third party is bound by a strict confidentiality agreement with dhonigame. They only receive the specific information needed for their designated purpose — nothing more.

4. Data Security Measures

Dhonigame protects your data with multiple layers of security — not just technical measures, but administrative and physical safeguards as well.

  • 256-bit SSL/TLS encryption — applied to all connections.
  • AES-256 database encryption — for all data at rest.
  • Two-factor authentication (2FA) is available for all members.
  • 24/7 security monitoring — unusual activity is detected automatically.
  • Regular penetration testing and security audits.
  • Strict internal access controls — only authorised staff can view specific data, on a need-to-know basis.

That said, no system is 100% secure. If a security breach occurs and your data is at risk, dhonigame will notify you promptly in accordance with applicable law and take all necessary steps.

Your Role in Keeping Your Account Secure

Beyond dhonigame's technical safeguards, your own habits matter too — use a strong password, never share it with anyone, and always log out after each session.

5. Cookies & Tracking

Dhonigame uses cookies to keep its website and app running smoothly. Cookies are small text files stored in your browser.

  • Essential Cookies: Login session maintenance and security tokens — the site cannot function without these.
  • Functional Cookies: Remembers your language preference and settings.
  • Analytics Cookies: To understand overall usage patterns — no personal data involved.

Dhonigame does not use third-party advertising cookies. You can manage cookies through your browser settings, though disabling essential cookies may affect certain site features.

6. Your Data Rights

Dhonigame believes you should have full control over your own data. You have the following rights:

Key Highlights

Your data is never sold

Your data is never sold to any advertiser or third party.

SSL Encryption

All connections are secured with 256-bit SSL — bank-grade security.

Minimal Collection

Only what is strictly necessary to provide the service — nothing more.

Your control

You may request to access, correct, or delete your data at any time.

Related Pages
Terms & Conditions Responsible Gaming About Us Rewards & Bonuses Frequently Asked Questions (FAQ)
Questions about privacy?
support@dhonigame.net
Live Chat — Available 24/7
Response within 5 minutes

dhonigame is strictly for users aged 18 and above. Please play responsibly. Responsible Gaming View the page.

Your Data Rights

Dhonigame believes your data belongs to you — these rights are available to you at all times

Right to Access Your Data

You can find out what information dhonigame holds about you at any time. Submit a request to our support team and we will provide full details within 30 days.

Right to Correct Your Data

If any information is incorrect or outdated, you can request a correction. Once your identity is verified, updates will be made promptly.

Right to Erasure

After your account is closed, you may request that your data be deleted — everything beyond what we are legally required to retain will be removed.

Right to Object to Processing

You can object to the use of your data for specific purposes. dhonigame will review your objection and make a decision accordingly.

Data Portability

You have the right to request a copy of your data in a commonly used, readable format.

Restriction of Processing

In certain circumstances, you can request that the use of your data be restricted — for example, while an investigation is ongoing or a dispute is being resolved.

To exercise these rights, email support@dhonigame.net or reach us via live chat.

7. How Long We Retain Your Data

Dhonigame does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Account information: For the duration your account is active, and up to 5 years after closure as required by law.
  • Transaction History: Up to 7 years, as required by financial regulatory obligations.
  • Technical Logs: Typically 90 days — may be extended if required for a security investigation.
  • Gaming History: 3 years for responsible gaming monitoring and dispute resolution.
  • Support Contact: 1 year after the issue is resolved.

Once the retention period expires, data is securely deleted or anonymised. Where legal obligations require certain data to be kept, only that data is retained — everything else is deleted.

8. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with dhonigame. We take every matter seriously.

  • Email: support@dhonigame.net — please mention that your query is privacy-related.
  • Live Chat: Available 24/7 — typical response time within 5 minutes.
  • Response Time: Formal data requests are responded to within 30 days.

We always try to resolve issues directly first. If you believe your privacy rights have been violated and dhonigame has not adequately addressed the matter, you may file a complaint with the relevant data protection authority.

Dhonigame may update this Privacy Policy at any time. When changes are made, the date at the top of the page will be updated, and for significant changes, registered members will be notified via their registered number or email.

Our Approach to Privacy

Dhonigame believes privacy is a fundamental right — not merely a legal obligation. When people in Bangladesh share their phone number, bKash account, or ID details with us, they are placing their trust in us. We take that trust seriously.

Many online platforms sell user data to advertising networks. dhonigame does not and will not. Our revenue comes from gaming services — not from your data. This is a core principle of our business model.

We understand that many people in Bangladesh have concerns about digital security — especially when it comes to sharing mobile payment details. That's completely understandable. That's why dhonigame never asks for your full bKash or Nagad PIN. Only the minimum information needed to process a payment is required, and it goes directly through the payment gateway — it is never stored on dhonigame's servers.

As technology advances, so do data security challenges. dhonigame's security team continuously monitors emerging threats and keeps protection measures up to date. Our goal is simple — you play with peace of mind, without having to worry about your data.

Our Core Privacy Commitment

  • Your data is never sold
  • 256-Bit SSL Encryption
  • Minimal Data Collection
  • No advertising cookies used
  • Regular Security Audits
  • Right to Access & Erasure
  • Data deleted upon expiry
  • Members are notified of any changes
Cookie Summary
Essential Cookies Active
Functional Cookies Active
Analytics Cookies Limited
Advertising Cookies Not used

Frequently Asked Questions

dhonigame offers two options — a temporary pause and permanent closure. For a temporary pause, go to "Responsible Gaming" in your account settings and select self-exclusion — you can set your own duration anywhere from 1 week to 6 months. During this period, you will not be able to log in and will receive no promotional communications. Your account reactivates automatically once the period ends. For permanent closure, email support@dhonigame.net or let us know via live chat. Our support team will verify your identity, close the account, and refund any remaining real-money balance (bonuses excluded) to your registered bKash or Nagad. After closure, your data will not be retained beyond what is legally required.

dhonigame is built for Bangladesh, so Bangla is the primary language. However, the interface is also available in English. To switch languages, look for the language option at the top of the screen or in your account settings — it's usually a flag icon or the word "Language". Simply click it and select Bangla or English to change the entire interface. You can do the same on the mobile app. Note that dhonigame's live casino features Bangla-speaking dealers — that's separate from the language settings, and you can chat in Bangla directly at the live table. If you run into any trouble changing the language, contact support.

Your data is safe — play with confidence on dhonigame

Register, claim your welcome bonus, and join Bangladesh's most secure gaming platform.

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